Refund & Cancellation Policy

Rescheduling and cancelling

Life happens. You can reschedule or cancel a paid session for free as long as you give at least 24 hours notice before the start time. Email us to arrange the change, or use a rescheduling or cancellation link if your invitation includes one. Contact nikola@reckit.io.

Late cancellations and no-shows

Cancellations inside the 24-hour window, and missed sessions where you do not show up, are non-refundable, because the time was reserved for you. The free discovery call, of course, costs nothing either way.

If you booked as a private individual

Booking for yourself rather than a business gives you 14 days to change your mind, with no reason needed. The 14 days count from the purchase date, when payment succeeds for the agreed offer, rather than the initial enquiry.

That applies before the session and after it. Change your mind within those 14 days and you get a full refund either way, even inside the 24-hour window and even if the session already happened. Email us, use a cancellation link if your invitation includes one, or use the cancel a booking within 14 days page, or just email us. The guarantee below still applies either way.

Not happy with a session

The promise is simple: you should leave your first session with at least one concrete improvement to how Claude works for you. Or that session is free. If a paid session didn’t deliver, email nikola@reckit.io within 7 days and we’ll make it right or refund you.

How refunds are paid

Approved refunds go back to the card or wallet you paid with, through our payment provider. Once approved they usually land within 5 to 10 business days, depending on your bank.